When will shipping be charged?
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location - we don’t charge extra for handling, just the actual cost of postage. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
Last updated: July 30, 2024 12:15
When will my rewards ship?
After the project closes, BackerKit allows two weeks to process all the payments and transfer the funds. Once we receive the project funds, we send the backer surveys. We allow about a week for backers to complete their surveys. We plan to submit our order to the printer by the end of September. Then it will depend on the printer’s schedule. We expect for rewards to be shipped in time for the holiday season.
Last updated: July 30, 2024 12:17
How do you ship?
We ship via USPS. For US-based backers that means your package will be delivered to you mailbox by your mail person. For international backers that means that our US Postal Service gets the package to your country and then your local post delivers to you.
Last updated: July 30, 2024 12:18
Can I buy multiple copies?
You will be able to add copies in the Pledge Manager after the campaign is finished.
Last updated: July 30, 2024 12:20
How can retailers order copies?
R.U.R., as with all Rosarium books, is available through Consortium/Ingram. You can order the book for your store through Ingram’s iPage here:
https://ipage.ingramcontent.com/ipage/productdetail?queryString=H4sIAAAAAAAA_13MQQuCMBjG8e_ynMfQjruVkxq1KUtPIhI5MRImmxEVffdmVIduv5f_w_uAb8G6w-ANgbcWbHKXwHECw8raM4L9HSyOIoLefXt__C2HsBRqLTE_COZS8dkjWFXFBMFbc7ta1zbFaRpMuDUtqaaoSbV4943gaZNkMhe7ZSEytf9LOs11xsvk0-rnCzuJH_a3AAAA&R=84727326&dNo=13
Last updated: July 30, 2024 12:22
How can libraries order copies?
R.U.R., as with all Rosarium books, is available through Consortium/Ingram. We, of course, are also available through Baker & Taylor.
Last updated: July 30, 2024 12:23
How can we contact you?
You can contact Rosarium through BackerKit or by emailing us directly at [email protected].
Last updated: July 30, 2024 12:24
When will shipping be charged?
We will charge shipping in the post-project survey after the project closes. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location - we don’t charge extra for handling, just the actual cost of postage. Please factor the estimated shipping costs (detailed in the project) into the total price of the reward you select.
Last updated: September 17, 2024 08:30
When will my rewards ship?
After the project closes, BackerKit allows two weeks to process all the payments and transfer the funds. Once we receive the project funds, we send the backer surveys. We allow about a week for backers to complete their surveys. We have already submitted the project to our printer. We have yet to receive their schedule for printing. However, we expect for rewards to be shipped in time for the holiday season.
Last updated: September 17, 2024 08:32
How do you ship?
We ship via USPS. For US-based backers that means your package will be delivered to you mailbox by your mail person. For international backers that means that our US Postal Service gets the package to your country and then your local post delivers to you.
Last updated: September 17, 2024 08:32
Can I buy multiple copies?
You will be able to add copies in the Pledge Manager after the campaign is finished.
Last updated: September 17, 2024 08:33
How can retailers order copies?
R.U.R., as with all Rosarium books, is available through Consortium/Ingram. You can order the book for your store through Ingram’s iPage here: https://ipage.ingramcontent.com/ipage/productdetail?queryString=H4sIAAAAAAAA_13MQQuCMBjG8e_ynMfQjruVkxq1KUtPIhI5MRImmxEVffdmVIduv5f_w_uAb8G6w-ANgbcWbHKXwHECw8raM4L9HSyOIoLefXt__C2HsBRqLTE_COZS8dkjWFXFBMFbc7ta1zbFaRpMuDUtqaaoSbV4943gaZNkMhe7ZSEytf9LOs11xsvk0-rnCzuJH_a3AAAA&R=84727326&dNo=13
Last updated: September 17, 2024 08:33
How can libraries order copies?
R.U.R., as with all Rosarium books, is available through Consortium/Ingram. We, of course, are also available through Baker & Taylor.
Last updated: September 17, 2024 08:33
How can we contact you?
You can contact Rosarium through BackerKit or by emailing us directly at [email protected].
Last updated: September 17, 2024 08:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.